The Art of Interrogation - For Better Requirements Capture

Author: Alexandra McGrath
Conference day 2
Human factors Session
Good requirements capture is well known to be critical to the success of a rail systems project. This paper takes a different approach to the typical guidance for requirements capture provided for engineers, bringing multiple tools of interrogation from disciplines outside rail, and using complex system change techniques including appreciative Enquiry and Interventive Interviewing to crack a real-world complex problem: external cable routes in Melbourne.
This paper has unconventional two-column formatting to assist the reader in aligning the theoretical frameworks or techniques of interrogation (left hand column) with the corresponding steps of the supporting practical example (right hand column). Each page covers a key conceptual step or technique in its entirety.